Do you have any questions? Please see our Frequently Asked Questions.

Getting a gift card is very easy. You select the game, service, or platform you’re looking for, for example, League of Legends, Spotify, or Playstation Store, choose the value of the card you want, select the payment method, and pay! As soon as your payment is approved, you will receive the code directly to the email you registered.

That's the interesting part. You don’t need to be registered to make a purchase in the store. However, we will ask you to provide certain information when you complete your order. Always ensure you provide a valid email to receive your products correctly. Also, if you want... we invite you to register; we are working on bringing new features that will reward your purchases and actions both on and off the site.

Normally, the process is completed within a few minutes after payment. However, it is subject to the payment method chosen. Some payment methods can take up to 48 hours to be processed; these times are set by local processors and cannot be expedited.

All cards have different redemption methods depending on the game, service, or platform for which you purchased. First, you should verify that you are trying to redeem the card correctly. If you have any questions about how to redeem it, we can help you. The most common issues with code redemptions are:

• There is a pre-existing issue with the account for the product, service, or platform you are trying to redeem (e.g., it is suspended or deactivated),
• There is a typing error. Some numbers and letters look very similar, like L and I or 0 and O.
• The region you are trying to redeem the code in is not compatible with the region for which the code was created.
• There is a security issue with your email account; a third party may have accessed it and redeemed that same code before you.

We work with various local payment methods, such as bank transfers, credit and debit cards, and virtual wallets, always ensuring a secure and convenient purchasing process.

After the payment has been approved, we do not offer refunds or code exchanges. This policy is outlined in our Terms and Conditions, which must be read and accepted before making any purchase.

Contact our customer support via email: support@bonoxs.com

Currently, our technical support is focused on our contact email: support@bonoxs.com. Our customer support will gladly respond to your request within 24 hours.

Don't worry! Your payment might still be within the approval timeframe, which varies according to the payment method used. Therefore, it is very important to ensure that the email you have registered in your account or used when completing the purchase process has no errors. However, if you know that the processing period for the payment method you chose has ended and the email you entered was correct, please send us an email with your payment receipt to support@bonoxs.com to verify the payment amount.

Some promotions require you to be registered and logged in to the site to take advantage of them. If you don’t have an account, it’s a great opportunity to enjoy the benefits of becoming a Bonoxer.